Privacy Policy

This Privacy Policy describes how BioStacks ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website, create an account, or place an order. Last updated July 21, 2026.

1. Information we collect

We collect information you provide directly to us, as well as information gathered automatically as you use the site.

• Information you provide: name, email address, shipping and billing addresses, phone number, and account credentials when you register, place an order, or contact support.
• Order and payment details: the products you purchase and transaction records. Card payments are processed by our third-party payment providers — we do not store full card numbers on our servers.
• Automatically collected data: IP address, browser type, device information, pages viewed, and referring URLs, gathered through cookies and similar technologies.

2. How we use your information

We use the information we collect to operate our business and provide you with a secure, reliable experience.

• Process and fulfill your orders, including shipping and returns.
• Communicate with you about orders, account activity, and support requests.
• Send marketing communications where you have opted in, which you can unsubscribe from at any time.
• Detect, prevent, and address fraud, abuse, and security incidents.
• Comply with legal obligations and enforce our Terms of Service.

3. Cookies and tracking

We use cookies and similar technologies to keep you signed in, remember your cart, analyze site traffic, and improve our services. You can control cookies through your browser settings, though disabling them may affect certain features of the site.

4. How we share information

We do not sell your personal information. We share it only as needed to run our business or as required by law.

• Service providers: payment processors, shipping and fulfillment partners, email providers, and analytics services that perform work on our behalf.
• Legal and safety: to comply with applicable law, respond to lawful requests, or protect the rights, property, and safety of BioStacks, our customers, and the public.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this policy.

5. Data retention

We retain personal information for as long as your account is active or as needed to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we securely delete or anonymize it.

6. Data security

We use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit and restricted access to personal data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Your rights and choices

Depending on where you live, you may have the right to access, correct, delete, or export your personal information, and to object to or restrict certain processing. To exercise these rights, contact us using the details below. You may also opt out of marketing emails at any time using the unsubscribe link.

8. Children's privacy

Our site and products are intended for qualified purchasers and are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

9. International visitors

We operate from the United States, and your information may be processed and stored there. By using the site, you understand that your information may be transferred to a country with data protection laws different from those in your jurisdiction.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "last updated" date above. Material changes will be communicated through the site or by email where appropriate.

11. Contact

Questions about this Privacy Policy or your personal information can be sent to support@biostacks.ca.